About Me

Dynamic Leader in Operations & Business Development | 18+ Years of Diverse Industry Experience with a proven track record spanning over 18 years of experience in Operations Management and Business Development, having contributed to the success of organizations across a variety of industries. My expertise lies in streamlining processes, driving growth, and fostering innovation in sectors such as Banking, IT Software, E-commerce, Travel, Insurance and BPO Development.

Skills

  • Digital Marketing

    95%

  • Sales Management

    95%

  • Operations Management

    97%

  • Performance Improvement

    98%

  • Leadership

    98%

  • P & L Management

    90%

  • People Management

    98%

  • Web Development

    96%

  • E-Commerce

    95%

  • CRM

    95%

Services

I specialize in delivering innovative, results-driven solutions to empower businesses across diverse sectors. With expertise in operations, Lean Six Sigma principles, and extensive experience spanning banking, e-commerce, insurance, software development, and telecom, I am dedicated to driving sustainable success and operational excellence.

Digital Marketing

Proficient in creating data-driven campaigns, leveraging SEO/SEM strategies, and utilizing advanced analytics tools to maximize online presence and drive customer engagement.

Corporate Training

Tailored programs to enhance employee skills, leadership, and team performance for organizational growth.

Business Consulting

Expert advice to improve operations, strategy, and profitability across various industries.

Advertising

Creative campaigns to promote products and services, boosting visibility and customer engagement.

Brand Consulting

Strategic guidance to build, refine, and position your brand for lasting market impact.

Logo Design

Crafting visually appealing logos that embody your brand identity and values.

Brand Marketing

Integrated marketing strategies to elevate brand awareness and customer loyalty.

Customer Service and Support

Proactive interaction to resolve inquiries and build positive client relationships with Reliable assistance to address customer needs and enhance satisfaction.

Custom Software Development

Designing and developing tailored software solutions to meet unique business requirements.

My Awesome Journey

My Awesome Journey is a chapter I want to add to my portfolio, encapsulating brief anecdotes of my successes

  • Lean Six Sigma, Business Administration, Management and Operations

    Aug 2019 - Benchmark

    I am a Lean Six Sigma certified professional with a strong commitment to improving processes, enhancing quality, and driving operational efficiency. With expertise in data-driven problem-solving and continuous improvement methodologies, I am dedicated to delivering measurable results and fostering a culture of excellence.

  • Executive MBA, Business Administration and Management, General Executive MBA

    Mar 2010 - University Madras

    This MBA Program provided a Project Management · Operations Management · Lean Process Improvement · Global Cross-Functional Team Leadership · Strategic Planning and Execution · Agile and Scrum Methodologies · Workforce Management · Business Process Analysis · Data-driven Decision Making · E-Commerce Consulting · Automation.

  • Bachelor's Degree

    2005-2008 - University of Madras

    This Bachelor's Degree Program provided a comprehensive foundation in web design principles, front-end development techniques, and user experience design.

  • 2024 - Present - ICT Global Tech, Kochi,India

    As the Business Director and Business Head and Head of Operations at ICT Global Tech Pvt Ltd.

  • 2014-2018 - Amazon, India

    As a Operations Manager at Amazon, Experienced in streamlining workflows, managing resources effectively, and ensuring smooth operations to achieve business objectives.

  • 2011-2014 - Serco, Chennai,India

    As a Senior Team Leader at Serco Worked for International Banking Process.

  • 2009-2010 - Hinduja Global Solutions PH,Chennai,India

    As a Senior Team Leader at Hinduja Global Solutions PH Worked for Telecom process.

  • Business Director

    2 Awards

    Recipient of the Rising Star Award in Graphic Design, recognizing excellence in creativity and innovation within the field. Demonstrated exceptional skills in graphic design principles

  • Manager

    5 Awards

    Recipient of the Web Development Excellence Award for outstanding contributions to the field of Full Stack Web Development. Recognized for proficiency in both front-end and back-end

  • Senior Team Leader

    4 Awards

    Recipient of the UX Design Excellence Award in recognition of exceptional contributions to user experience design. Demonstrated proficiency in crafting intuitive and user-centric

  • Senior Team Leader

    7 Awards

    Recipient of the Emerging Talent Award in Graphic Design, celebrating a promising start in the field. Demonstrated a keen eye for design aesthetics, coupled with a passion for creativity

Contact

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